How can I obscure sensitive data captured in Chat Flow?

When the “Sensitive” toggle is turned ON, the information provided by the user in this step is masked out in the Chat Flow logs, is not visible (even to the user themself) within the channel, and if the user is transferred to Chat Desk, the information the user entered is masked out with asterisks (see image below).

 

NOTE:

The “Sensitive” toggle is turned OFF by default. The information provided by the user in this step is visible in the Chat Flow logs, in the chat channel, and for the agent to read when the conversation with the user is transferred to Chat Desk.

 

 

 

 

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