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How are enterprises using Touch?

Every business has customers they care about. We help enterprises across every industry transform the way they interact with customers in today’s increasingly digital and interconnected world. Common applications include:

  1. Solution-driven support: Don’t just respond to customer queries, solve them. Touch technology is designed to help you solve customer problems through instant, integrated and personal automated interactions. Touch also makes it easy for customers to quickly and easily solve everyday issues all on their own, such as billing, invoicing, and receipts.
  2. Conversational commerce: When questions get answered, transactions get made. Touch helps your customers find the resolutions they’re looking for and then complete the transaction all on their own.
  3. Contextual cross-selling: Know thy customer. Touch integrates with your enterprise solutions to help you better understand your customers and extend the relationship.

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