In order to manage customer expectations outside of operating hours, you can set up an automated response to send to end-users when all agents are offline. You can customize and activate this message in the ‘Auto Responders’ tab under your Chat Desk Settings. This auto-responder message is triggered on direct chat channels (e.g. WhatsApp and Web Chat). Messages received while agents are offline are converted into tickets. All tickets are queued and assigned to agents once they become available again.
Was this article helpful 0 out of 0 found this helpful
Visit Stack Overflow to join our community of developers and find the answer you need.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this. If you want to use the site without cookies or would like to know more, you can do that here.
