In order to manage customer expectations outside of operating hours, you can set up an automated response to send to end-users when all agents are offline.
Navigate to Chat Desk Dashboard –> Settings. In the ‘Auto Responders‘ tab you can customize and activate the Out of Support Hours message. This auto-responder message is triggered on direct chat channels (e.g. WhatsApp and Web Chat).
Messages received while agents are offline are converted into tickets. All tickets are queued and assigned to agents once they become available again.
Was this article helpful 0 out of 0 found this helpful
Visit Stack Overflow to join our community of developers and find the answer you need.
Contact our support team and one of our agents will be in touch with you to answer any questions you have.