Yes. Decision Manager is supported, provided the merchant has activated this service with CyberSource.
The Chat 2 Pay widget will provide a payment processing status once the customer has submitted payment requests.
Customer Service Rep sees transaction status on the Chat 2 Pay Extension
Depending on the rules configured by the merchant in Decision Manager, this result will either be:
As shown in the example above, the status “Payment Received” will only be shown for “Success” results.
Pending transactions will have to be manually approved by the merchant using Decision Manager.