When you log in to Chat Desk as an agent, your status is set to ‘Available’ by default. To change your status, click on the round profile icon in the top right corner of the main navigation bar. Toggle the radio buttons to change your status between ‘available’ or ‘unavailable’. When your status is ‘available’, a green dot will display on your profile button. When your status is ‘unavailable’, a red dot will display, and chats will not be assigned or transferred to you.
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