Can I integrate my Chat Flow workflows with my back-end system?

Yes, you can go beyond chat and provide app-like functionality through API integration with your own business systems, adding value to your customers through deep, personalized engagements.

In order to utilize APIs within Chat Flow, you must first add them in the API Configuration section in Chat Flow. Once you’ve added an API endpoint in the integration section, it can be utilized across multiple flows.

The HTTP Call action node allows you to call an external API using HTTP. The API can be from a 3rd party organization or from within your own organization. An HTTP Call node can be used to invoke an HTTP GET, POST, PUT or DELETE with headers, query parameters, and (in the case of POST) a request body.


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