Auto-responders are messages that, if enabled, are automatically displayed to end-users in certain scenarios, e.g. when all agents are busy or when a customer has reached your business outside of support hours. Default messages have been added for each type of auto-responder that you can either use as-is or edit to create custom messages.
To manage your auto-responders, log into the Clickatell Portal and navigate to My Workspace –> Chat Desk. Click ‘Launch Chat Desk Dashboard’, then ‘Settings‘, and go to the ‘Auto Responders‘ tab.
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