How do I answer web chat or social media messages?

You can view and answer all your chats from the Unified Chat Desk. Log in to the chat desk. All chats in your inbox are displayed on the left. Just click on a message and type your reply in the chat reply input box at the bottom of the screen. Hit enter or click send.

If you have admin rights to your Clickatell account, you can also navigate to Chat Desk from within your account. On the left-hand navigation, go to Touch > Launch Chat Desk.

Was this article helpful out of 0 found this helpful

Other resources

Ask the community

Visit Stack Overflow to join our community of developers and find the answer you need.

Contact support

Contact our support team and one of our agents will be in touch with you to answer any questions you have.

This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this. If you want to use the site without cookies or would like to know more, you can do that here.