04 April 2019

One API: Message status callback

04 April 2019
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2 minutes

You can configure the following Callback URLs for the One API integration. This will allow you to register the webhooks to receive callback information directly into your application.

  • Status updates for all channels will be sent to a single Message Status Callback URL
  • Messages received over all channels will be sent to a single Received Message URL
Receive Message Callback URL Enable to receive incoming messages to your business
Message Status Callback URL Enable to receive status updates on messages sent from your business to your consumers

NOTE – The callback URLs are configured via the Portal UI when setting up your specific One API integration preferences

Message Status Callback API

Clickatell will asynchronously send a callback to your application on the status update per message when received from the channel delivery supplier. The callbacks may arrive out of order, but a timestamp is included with each callback for your reference.

Below is a standard callback sample when the message has been read by the recipient:

POST Request


{
"integrationId": "fa8090815f05d5ed015f0b5b56080cd2",
"integrationName": "My integration",
"event":{
 "messageStatusUpdate":[
  {
   "channel":"whatsapp",
   "timestamp": 1506607698860,
   "statusCode": 5,
   "status": "DEVICE_ACK",
   "messageId": "3a89680503414383af44dcd0e4e5f184",
   "clientMessageId": "2993b6b548000a80989a20549e7558a5"
   }
  ]
 }
}

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About Clickatell

Todays’ consumers spend more time on chat like text, Instagram, Facebook Messenger, and WhatsApp than apps, and they expect a high degree of convenience in the way brands serve them. Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions. With offices in San Francisco, Toronto, Cape Town, and Lagos, Clickatell serves more than 15,000 global brands, ranging from Fortune 500 organizations to well-known consumer brands and small businesses in over 220 countries worldwide.

Read more about Clickatell

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