12 April 2017

HTTP API: Error messages

12 April 2017
clock
3 minutes

 

SMS Platform error message

Error description

Invalid or missing integration API Key The integration API key is either incorrect or has not been included in the API call.
Integration is not active Your integration is not active. Try to publish your integration first.
Account is not active The account is not active.
Empty message content Message content is empty.
Invalid destination address Destination list is empty.
Invalid destination address Too many destination addresses.
Invalid destination address The destination number you are attempting to send to is duplicated.
Invalid destination address The destination number you are attempting to send to is invalid
Unsupported charset. – [charset] is not supported The specified character set is not supported.
IP lock down violation. – Requests from [ip] forbidden according to settings Couldn’t determine user’s IP address or it is not in whitelist.
Maximum message parts exceeded. – PartCount is: [partCount] By default, your account is set to allow a maximum of 3 message parts. The text component of your message exceeds this.
Message exceeds max available characters: [defaultMaxMessageLength] – Please enable message parts to send the message The text component of the message is greater than the permitted maximum of up to 160 characters. Enable message parts to send your message.
Two-way integration error – You should specify correct from number Sender number was not specified or is not connected to your integration.
Two-way integration error – You should use two-way integration to specify from number User specified from number but integration isn’t two-way.
In order to send to US numbers, you should use Two-way integration In order to send to US numbers, you need to create a two-way integration.
In order to send to US numbers, you should enable STOP/SUBSCRIBE commands in the integration In order to send to US numbers, you should enable STOP/SUBSCRIBE commands in the integration
Destination country doesn’t support two-way messaging This specific number is not supported in the country you’re trying to send to.
Number opted out The user has opted out and is no longer subscribed to your service.
Daily quota exceeded Certain daily and monthly limits are in place to safeguard against abuse of the system. This limit only applies to your test phones – you will still be able to send test messages and receive simulated responses from the system.
Monthly quota exceeded Certain daily and monthly limits are in place to safeguard against abuse of the system. This limit only applies to your test phones – you will still be able to send test messages and receive simulated responses from the system.
Not Enough Money – You don’t have enough money to complete this operation Insufficient balance to complete the operation.

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Todays’ consumers spend more time on chat like text, Instagram, Facebook Messenger, and WhatsApp than apps, and they expect a high degree of convenience in the way brands serve them. Clickatell makes it possible for brands and consumers to engage and transact via mobile chat and digital channels with industry-leading communications commerce platforms and solutions. With offices in San Francisco, Toronto, Cape Town, and Lagos, Clickatell serves more than 15,000 global brands, ranging from Fortune 500 organizations to well-known consumer brands and small businesses in over 220 countries worldwide.

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