t-mac Technologies is a manufacturer and developer of building energy management systems offering real-time energy management software with damage control and cost saving benefits. The company specializes in working with clients to create customized and interactive energy management solutions that will help reduce carbon and cost.

The Problem

The t-mac device is a remote management tool that can monitor and control everything from heating to ventilation, and air conditioning to fire and security systems. It also manages the consumption of water, air, gas and, electricity. t-Mac Technologies needed a robust solution that would enable them to send time-critical SMS alerts and notifications. Reliability is key to real-time alerts and it was important that t-mac could depend on having each message delivered nearly instantly.

The Solution

t-mac engineers integrated Clickatell's HTTP SMS gateway API to alert end users of any faults as they are detected by the t-mac device. Once the device sends alert messages to the server, the server immediately responds to send SMS messages directly to the necessary personnel via Clickatell's SMS gateway. SMS boasts a staggering 98% open rate with messages being opened within 90 seconds of being delivered. And, with over 17 years’ experience in mobile messaging and engagement, Clickatell is able to offer the reliability that t-mac Technologies needs, anywhere in the world.

The Result

The functionality to send SMS alerts as soon as the t-mac device registers a fault has significant damage limitation and cost saving benefits. In one instance for example, an IT manager was alerted to faulty air-conditioning units in his server rooms. Thanks to the immediate SMS alert, the issue was swiftly resolved by calling in service personnel to prevent the equipment from overheating. Not having the real-time alerts from t-mac Technologies could have resulted in the complete loss of some very expensive equipment.

SMS Platform

Clickatell SMS Platform is a bulk SMS system that enables you to send messages securely, reliably and instantly, sparking a dynamic dialogue between business and customer.

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