Customized SMS alerts add speed and efficiency to online marketplace.

The Problem

Homeworker.ch translation and legal specialists were not able to respond to every business service request in time, as they were not always in front of a computer. A solution was needed to alert them any time a relevant query was submitted.

The Solution

A query alert system was set up via Clickatell's HTTP API service, enabling specialists to be contacted via SMS as soon as a query pertaining to them was submitted.

The Result

With the SMS service from Clickatell, Homeworker.ch now has a faster response rate. As more specialists are receiving more alerts more often, the number of site visitors has increased and clients are receiving closer matches to their project requests.