Customer Relationship Management

Qwise: Customer satisfaction driven by real-time system alerts

04 November 20151 minute

QWise email to SMS

Qwise is an integrated business application that offers up-to-the-minute system change notifications.

The Problem

Systems integration company Qwise needed a comprehensive tool to monitor their customers' server systems. Their clients included Dutch banks, manufacturers, and the local government. It was of utmost importance that the tool would enable the company to provide high-level support with advanced and reliable functionality.

The Solution

Qwise chose Clickatell's SMTP API (email to SMS) to deliver SMS notifications to its system engineers, informing them of system status changes. SMS messaging technology gave engineers the flexibility of not having to be deskbound, and the ability to react to alerts straight away as and when a problem occurs.

The Result

Thanks to timely alerts and notifications, Qwise was able to offer a more efficient and responsive service to its clients. Customers were impressed with Qwise’s quick support and turnaround times and overall customer satisfaction increased substantially.