Clickatell enabled FNB to extend its SMS alert delivery in Namibia, significantly reducing fraud.

The Problem

First National Bank (FNB) wanted to extend its existing SMS alerts service beyond South African borders to neighboring countries. It needed an SMS provider who could support reliable message delivery, even when main delivery routes were unavailable. 

The Solution

FNB teamed up with Clickatell to expand their existing inContact SMS alert service to clients in Namibia. The flexible, user-friendly interfaces were easy to integrate, making it simple to combine FNB's text-based banking alert service with Clickatell's cutting-edge mobile messaging gateway.

The Result

FNB can immediately notify their customers of account activity via an SMS message to their mobile phones. This alerts clients to any fraudulent activity right away. FNB has benefited by a large saving on international SMS costs, an increase in customer satisfaction and retention, a reduction in fraud, and increased revenues by decreasing costs.

Platform

Clickatell Platform is a bulk SMS system that enables you to send messages securely, reliably and instantly, sparking a dynamic dialogue between business and customer.

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