Customer relationship management  |  Travel and hospitality

Hotelzon:   Easy on-boarding to send international SMS notifications

Straightforward integration of the Clickatell API meant streamlined messaging and more happy customers for Hotelzon.

Received 09:34 Conf #11458978. 22/03/2015 – 24/03/2015 Masterclass Boutique Hotel, 123 Hyde Park Corner, London SW3 3PT. +44 20 7479 2260. Any queries +44800991333.

The Problem

Hotelzon offers a turnkey hotel booking solution for the travel industry, which includes SMS notifications of hotel bookings. They wanted to move away from SMS software for sending reservation messages to customers in different countries. Different software meant frequent upgrades, and introducing new countries and languages proved particularly laborious.

The Solution

Hotelzon chose Clickatell’s easy email-to-SMS API to power their SMS notifications. This meant there was no more maintenance of multiple SMS servers and gateways. 

The Result

It took Hotelzon just 10 days to implement this solution. They found the integration straightforward and flexible, and the Clickatell service “outstanding”. The booking confirmation alerts enabled Hotelzon's customers to receive reservation codes, hotel names and addresses, and arrival and departure dates quickly and simply.

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