QLess lets customers hold their spot in a virtual mobile line, and get SMS notifications when they reach the front.
Many businesses lose customers due to long wait times in queues. Businesses needed a way in which customers could manage waiting times in a convenient way, without having to waste time physically standing in a queue.
The QLess platform allows customers to keep their place in line via their mobile phones. The service can be used for restaurants, doctors’ surgeries, colleges, retail stores and more. QLess works by sending text messages with on-demand status updates such as wait times and the number of people ahead in line.
QLess significantly increased customer spend and overall satisfaction. It reduced waiting times, eliminated no-shows and freed up waiting room real estate. Clickatell ensured the timely delivery of SMS messages, which helped to drive sales.