March 18, 2020
For the best part of 15 years, we've enabled communications between our customers and their markets via mobile devices. This experience has given us insights that have helped us remain at the forefront of communications technology with market-related products. No product is more relevant or innovative than Clickatell Touch: an always on, interactive and automated client service delivery system.
Communications behavior is changing. Interactions are shorter, immediate and ever present. Phones are no longer at people's’ ears but in the palms of their hands. And customers are used to getting what they want immediately, at the touch of a button. They’re digitally enabled through their fingertips.
This is having a domino effect on companies and how they interact with their markets. Companies must keep up with the digitalization of the business process or risk losing momentum and market share. Call centers are on their way to becoming all but defunct. It’s into this environment that we have launched Touch, saying goodbye to call centers as we welcome customer happiness.
Recognizing this behavior shift, we’ve taken giant steps towards bringing our clients more integrated, chat-based and always on communication solutions, ultimately transforming customer care.
Clickatell Touch replaces outdated support methods with real-time communication and intelligent workflow automation. The new platform delivers a complete, end-to-end customer experience, seamlessly connecting businesses with their markets through artificially intelligent channels. And seamless means instant. Customers aren’t wasting their time on hold, listening to fake messages. They’re connected immediately, as and when they need to be. This is the power of Touch.
The system operates in the cloud and works across a myriad of software infrastructures and CRM, ERP and support solutions, including Salesforce, Zendesk, SAP and Microsoft Dynamics.
Through the continued development of products like Touch, we can further facilitate the digitization of customer services and open new channels for its enterprises to speak with their customers. It’s effectively changing the customer service game, by bridging the digital gap between its enterprises and clients.
What Clickatell Touch brings is personalized, immediate and intuitive – an absolute game changer in the customer service industry. Its essential elements include:
Since launching trials and testing of the product, we have seen a 60 percent reduction in call center costs. One of the most significant reasons for this decline is because Clickatell Touch empowers customer service agents. Touch is able to handle a massive load of simultaneous customer-query traffic and only hand over to a human agent if absolutely necessary.
Clickatell Touch will bring a host of benefits to businesses. This includes:
The time to open contemporary lines of automated communication between a brand and its customers is now. You can no longer afford to be slow moving in the customer service department. Clickatell Touch is an affordable way to get closer to your customers and provide them with the information they want when they want it. Invest in customer satisfaction with Clickatell Touch today and watch success unfold.