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Effective communication between government, state and local agencies and their constituents is absolutely essential in case of emergencies or disaster, either
natural or man made. The successful operation of rescue efforts including incident and damage assessment, mobilization of rescue workers, transmission of
emergency instructions, and managing evacuations requires horizontal communication between the various agencies in addition to top down communication.
The lack of horizontal messaging between agencies during the 2001 World Trade Center attack significantly slowed down rescue efforts and caused
casualties among fire fighters and police. Another example is the breakdown of communication during hurricane Katrina and the resulting delay of rescue
efforts and chaotic conditions on the ground.
Clickatell's enterprise grade messaging solution provides government agencies with real time, interactive emergency alerts across multiple
communication channels, reaching users anytime, anywhere, on any device. The next generation solution enables agencies to interact with employees, rescue workers, and the general public through one single messaging strategy:
- Mobilization - Clickatell helps improve emergency response times, deployments and rescue coordination with a messaging system designed to reach the intended audience within seconds.
- High reach - Clickatell combines mobile messaging with multiple communication channels to deliver any message (text, voice, IM, fax and pager) to any device (mobile phones, PDAs, PCs, IM clients, landline phones and fax).
- Escalation - If a critical message is not immediately acknowledged it can be escalated to the next available communication channel, until acknowledgment has been received and message delivery is assured. Messages can also be escalated from person to person until fully acknowledged.
- Secure - Clickatell provides encryption between government applications and the messaging servers, as well as authenticated message access options for critical, confidential messages. All message traffic is traceable and auditable for post incident analysis.
- Proven - Clickatell is currently operating trusted messaging services for US and European government agencies. The highly reliable platform is fully scalable and able to manage massive traffic loads required for simultaneous incidents across the country.
- Highest quality - Guaranteed message delivery SLAs, 24/7 customer support and fault management response and one single point of contact for resolution of any support issues.
Contact our sales team to find out how more about how we can help your organization.
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The Clickatell solution consists of:
- Clickatell Multimode Messaging Manager - comprehensive and scalable enterprise-grade messaging solution that manages mission critical communication and real-time collaboration to emergency workers, first responders and the general public across multiple communication channels.
- Clickatell Alerts - disaster and business management alerts across multiple channels providing real-time notifications for employees, first responders or the general public.
- Clickatell Mobile Messaging Gateway - staying in touch. Connecting with more than 600 mobile operators in 200 countries, Clickatell guarantees delivery and receipt of large volumes of inbound and outbound SMS messages in real-time.
All products are built on an open, flexible architecture, designed to meet rapid expansion and peak over-flow requirements, utilizing robust routing engine and load management technology and providing superior performance. The solution is available on ASP or managed service basis or can be deployed on site at government certified data centers.
Contact our sales team to find out how we can help you.
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Financial Services
