SA: +27 21 910 7700 | USA: +1 650 641 0011 
Buy Now | My Account | Contact Us
 

"Interacting with customers through SMS costs a fraction of a live agent – so the savings for us have been tremendous. The communications are effective, which helps our business."
Fanus Coetzee, head of Santam Insurance Services Support

 
  • Messaging Solutions
   

You are here: Messaging Solutions | Your Industry | Call Center Services and Solutions

Call and Contact Center Services and Solutions
Reduce call and contact center communications costs and improve stakeholder relationships with SMS

With SMS, call and contact center customers can rely on immediate, cost-effective and reliable text messages to be sent directly to mobile phones across the globe.

SMS enhances automated self-service, enabling call center agents to reach customers and obtain real time responses from anywhere in the world.

SMS also has the potential to dramatically simplify and improve relationships between a business, its customer and its staff, while at the same time reduce phone call costs, build advanced proactive contact strategies and improve on business processes.

Top Five Uses of SMS in Contact and Call Centers
  1. Send order status via SMS
  2. Text payment reminders
  3. Account activity alerts via text
  4. Delivery SMS notifications
  5. Security alerts via SMS

Ease of use and simple integration with any CRM solution

Text messaging can be easily integrated with any existing CRM or call center solution. Clickatell’s easy-to-use APIs and developer tools provide one central point to quickly integrate new SMS capabilities into existing or new offerings.

Its two-way SMS functionality provides a reply-path for customers to respond to call center messages. And, its extensive work with the carriers over the past eight years means that Clickatell can reach over 700 networks in more than 200 countries around the world!

So, why not join the 8 000+ businesses around the globe that already trust Clickatell as their messaging provider and sign up for a free trial account today.

 

SMS Gateway sign up image Test Gateway

customers
Awards
 

Signup for communicator Test Gateway

 

Messaging Solutions
Personal Users
Small Business
SMS from the Web
Email to SMS
Bulk SMS
SMS Marketing
International SMS Software
Enterprise
Professional Services

Your Industry
Finance / Insurance
Government
Travel / Hospitality
Social / Networking
Education
SMS Marketing Solutions
Call Center Services
Health Care Solutions

About Us
Newsroom
Industry Affiliations
Partners
Investor Information
Privacy Policy
Terms
No Spam
Careers @ Clickatell
White Papers and Guides
Why Clickatell
Contact Us
Access To Information

Developers
Developer API
HTTP/S
SMPP
SMTP
FTP
XML
SOAP
Com Object
SMS Scripts
Promote your Application

Products
Clickatell Gateway
SMS Gateway
Two-way SMS
Shortcode SMS Messaging
ICM
Test our Gateway
Multimodal Messaging
Communicator
Messenger-PRO

Customers
Manufacturing
Entertainment / Media
Finance / Insurance
E-Commerce
IT & Software
Marketing
Government
Retail / Consumer
Travel & Hospitality

Pricing & Coverage
Message Pricing
Pricing Wizard
Basic Coverage
Advanced Coverage
Shortcode Costs
Two-way Costs
ICM Costs
How do i pay?

Press Center
Newsroom
Industry Recognition
Media Coverage
Industry Facts & Figures
Press Kit

Support
FAQ
Downloads
Guides
Forums
Contact Us