Dictim.com is an online proofreading service which uses a distributed network of proofreaders who work from home. The company will instantly quote prices and provide a choice of proofreaders based on qualifications, experience and feedback from the customer. Using its online interface, customers can make payments and get their copy proofed in a short turnaround time.
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Dictim.com needed to stay in touch with both its customers and proof readers at all times to keep them updated as to when work was available and complete. The most suitable method for achieving this was naturally through the use of text messaging, which allows immediate alerts at any time of day wherever one might be.
Dictim.com opted to use Clickatell's HTTP API connection. Using SMS messages driven from its website, Dictim can inform its proofreaders when they have new proofing work waiting. They also use the SMS API to inform customers when their finished document is ready for collection.
Proofreaders get informed of new work much quicker and customers have reported surprise and delight at being informed about completed documents via SMS.