Our SMS messaging solutions enable call center agents to push information requests, service request updates or appointment or payment reminders to customers in a cost-effective and convenient manner.
"To maintain customer trust, it is vital that 99.9% of the time SMS will be delivered. Not only does Clickatell's international alert infrastructure provide the integration needed to extend our inContact service, but we are also able to make use of Clickatell's redundant links when the main telecoms lines between South Africa and Namibia fail. We therefore have a variety of means of making a connection between the countries."
"It is success that has spurred on greater innovation, and we are busy adding further functionality to the proven ability of the platform. Two-way messaging is the next natural step, which will allow both ourselves and our client to request, send and reply to information in both directions."