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We would love to receive your questions, feedback, comments and suggestions relating to any area of Clickatell's services and products. To be sure that the correct person receives your enquiry, please select the most appropriate topic listed below.

MARKETING - CASE STUDY

Thank you for selecting the Case Study inquiry option. Please describe your business case clearly in the form below.

Company Background:

1. Please select the option that best describes your industry from the drop down list below.

2. Company Name:

3. Tell us a bit more about what you do.

4. What lead to your decision to SMS enable your website or application?

5. Using examples from your experience with Clickatell, please complete the matrix below.

CHALLENGES:

Why did you decide to choose Clickatell as your messaging partner?

Give three examples describing the types of problems or opportunities your company was aware of that resulted in the need for a messaging provider.

(e.g. Required a cost effective method of communicating with call centre callers that was immediate and reliable).

SOLUTION:

Which Clickatell SMS Solution did you employ?

Describe how was the solution applied to your business in relation to the challenges listed in column one.

(e.g. Integrated Clickatell HTTP API to our existing CRM system to automatically send reference number to customers after logging a call).

RESULTS:

What returns / benefits have you seen from using Clickatell products?

Describe how SMS solved the problems or allowed you to take advantage of the opportunities listed in column one.

(e.g. 40% Reduction in call centre costs and improved customer satisfaction).

6. How long have the Clickatell implemented solutions been running?

7. Have you made any changes to the solution since implementing? If so, please tell us about them.

8. Do you have additional future plans involving the use of SMS? If so, please tell us about them.

9. How has your Clickatell experience been thus far? Give us your Clickatell Testimonial.

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United States (Head Office)

3200 Bridge Parkway,
Suite 201,
Redwood City, CA 94065

Phone: +1 (800) 720-0802
Fax: +1 650 440 4961

South Africa - Cape Town

7th Floor, Manhattan Plaza,
100 Edward Street,
Bellville, 7530,
Cape Town

Phone: +27 21 910 7700
Fax: +27 21 910 7701

South Africa - Gauteng

The Business Centre
377 Rivonia Boulevard
Rivonia 2128
Gauteng

Phone: +27 11 275 0253

Clickatell Support

SA: +27 21 910 7700
USA: +1 650 641 0011
UK: +44 20 7060 0212
AU: +61 290 371 951

Service Center

Our service center is available
24/7 to answer calls.

Phone: +27 21 910 7700
Email: support@clickatell.com

Payment Options

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